Sales Keyholder

About This Role

As a Sales Keyholder, you will be the right hand to store leaders, driving sales, coaching teammates, and upholding a high-energy environment. This role is a first step into leadership, inspiring others and ensuring every shift is impactful.

Responsibilities

• Ensure all teammates provide great customer service
• Lead a selling culture and enhance the customer experience
• Recognize and reward performance
• Coach, train, and support teammates
• Manage loss prevention, safety, and audit expectations and results
• Ensure the store is neat, clean, and well-stocked
• Open and close the store when necessary
• Support in driving sales and retail/omni KPI target achievement
• Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
• Provide in-depth information related to a wide portfolio of technical products
• Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
• Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs
• Build Athlete loyalty through in-store experience, using various available applications
• Effectively communicate with athletes, teammates, and leadership
• Assume Stock Keyholder responsibilities as necessary

Requirements

• At least 18 years old
• High school degree or equivalent
• 1+ year of retail/customer service experience
• Local language fluency required
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Knowledgeable of store operations, visual merchandising, stockroom, risk management & safety
• Moderate knowledge of industry/retail operations
• Advanced selling experience and comprehensive industry understanding
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time
• Comfortable with or willingness to learn technology (such as hand-held and mobile devices)
• Strong communication skills
• Ability to stand, walk, bend and lift cartons weighing up to 25 lbs./ 12kgs

Qualifications

• High school degree or equivalent
• 1+ year of retail/customer service experience

Nice to Have

• Basic English

Benefits