Sales Floor Department Supervisor - Outside Garden and Lawn

About This Role

Supervise a retail sales floor department, focusing on customer service, store operations, and associate development. Ensure product availability, merchandising standards, and a safe shopping environment.

Responsibilities

• Provide resources and tools to support associates in delivering excellent customer service
• Assist with down stocking and area recovery, and provide input into merchandising decisions
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques
• Lead and enable a team of associates to deliver the best possible customer experience
• Coach and train associates, delegate tasks, and manage performance
• Ensure adequate department coverage and conduct customer-facing activities like greeting customers and closing sales
• Perform non-customer-facing activities such as inventory management
• Conduct safety walks, report hazards, and ensure understanding of safety procedures
• Communicate best practices to the team to inspire customer-focused behavior and goal attainment
• Supervise associates in other departments as needed and communicate issues and praises to management

Requirements

• High School Diploma or equivalent
• 3 years of experience in a retail environment OR 5 years of experience in a retail environment
• 1 year of experience in customer service
• Experience providing direction or supervision to teams
• Experience supporting or participating in the process of training, mentoring and developing associates
• Experience working cross-functionally
• Experience Using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law

Qualifications

• High School Diploma or equivalent
• 3 years of experience in a retail environment OR 5 years of experience in a retail environment; 1 year in customer service

Nice to Have

• 3 years of retail customer service experience
• Experience in a leadership role with direct report responsibility
• Experience working in the home improvement retail sector
• Experience working in a fast paced, dynamic retail environment
• Experience in key carrying role with manager-on-duty responsibilities
• Experience using store computer systems (Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

Skills

* Required skills

Benefits