Sales Floor Department Supervisor - Electrical - Plumbing

About This Role

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage, specifically focusing on the Electrical and Plumbing departments.

Responsibilities

• Provide resources and tools to support associates in delivering excellent customer service.
• Assist with down stocking and area recovery, and provide input into merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Lead and enable a team of associates to deliver positive customer experiences.
• Coach, train, delegate tasks, manage performance, and ensure adequate department coverage.
• Conduct customer-facing activities such as greeting, clarifying needs, identifying solutions, and closing sales.
• Perform non-customer-facing activities including down stocking, inventory management, and area recovery.
• Ensure store safety by conducting safety walks, reporting hazards, and understanding safety and lifting directions.
• Supervise associates in other departments as needed, utilizing broad product knowledge.
• Communicate upward to management regarding concerns, issues, praises, and morale.

Requirements

• High School Diploma or equivalent
• 3 years of experience in a retail environment OR 5 years of experience in a retail environment
• 1 year of experience in customer service
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
• Experience providing direction or supervision to teams
• Experience supporting or participating in the process of training, mentoring and developing associates
• Experience working cross-functionally
• Experience using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law

Qualifications

• High School Diploma or equivalent
• 3 years of experience in a retail environment OR 5 years of experience in a retail environment, coupled with 1 year of experience in customer service and 1 year of experience supporting unique Pro customer needs.

Nice to Have

• 3 years of retail customer service experience
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor)
• Experience in a leadership role with direct report responsibility
• Experience working in the home improvement retail sector
• Experience working in a fast paced, dynamic retail environment
• Experience in key carrying role with manager-on-duty responsibilities
• Experience using store computer systems (Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

Skills

* Required skills

Benefits