Room Attendant

About This Role

The Room Attendant will be responsible for ensuring assigned rooms are thoroughly cleaned and stocked to a high standard, while also maintaining cleanliness in public spaces of the hotel. This role is crucial for guest satisfaction by promptly addressing inquiries and resolving complaints.

Responsibilities

• Greet guests and respond to queries
• Make beds in guest rooms
• Replenish supplies such as drinking glasses, water, coffee, writing supplies, and bathroom supplies in guest rooms
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas
• Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner
• Dust furniture and equipment
• Polish metalwork, such as fixtures and fittings
• Wash walls, ceilings, woodwork, windows, door panels, and sills
• Empty wastebaskets, empty and clean ashtrays, transport trash and waste to disposal area
• Replace light bulbs
• Collect soiled linens for laundering and receive and store linen supplies in linen closet
• Load articles into washer and add specified amount of detergent, soap, or other cleaning agent
• Lift clean, wet articles from washer and place them into wringers and driers for measured time cycles
• Sort dried articles according to identification number or type, fold, and place item in appropriate storage bin
• Report any technical issues and maintenance needs
• Update status of guest rooms on assignment sheet
• Return and restock cleaning cart at shift end
• Comply with all housekeeping policies, procedures, and standards

Requirements

• Ability to carry out specific oral or written instructions
• Ability to perform repetitive actions consistently
• Ability to perform job-related physical activities including standing/sitting for extended periods, lifting/carrying items, bending, twisting, and reaching

Qualifications

• High school diploma or equivalent required
• Previous housekeeping or custodial experience preferred but not required

Nice to Have

• Previous housekeeping or custodial experience

Skills

* Required skills

Benefits