Room Attendant

About This Role

The Room Attendant is responsible for delivering warmth and happiness to guests by cleaning rooms and hotel areas to high standards, ensuring guest satisfaction. This role requires maintaining cleanliness, hygiene, and stocking amenities while upholding guest privacy.

Responsibilities

• Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
• Ensure that all linens, towels, and toiletries are properly stocked and refreshed in guest rooms, and report any deficiencies or damages to the housekeeping supervisor.
• Perform deep cleaning tasks as needed, such as shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures, to maintain a high level of cleanliness and sanitation.
• Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries, and assist with providing information or assistance to enhance their stay experience.
• Report any issues or concerns raised by guests, such as maintenance issues or housekeeping requests, to the appropriate department for resolution.
• Work collaboratively with other room attendants, housekeeping supervisors, and other hotel staff to ensure smooth operation and coordination of housekeeping services.
• Communicate effectively with colleagues and supervisors to relay important information, such as room status, special requests, and guest preferences, to facilitate efficient workflow.
• Follow all safety protocols and procedures to ensure a safe working environment for yourself, your colleagues, and our guests.
• Adhere to health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Report any safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks.

Requirements

• Ability to provide high-level customer service
• Ability to communicate effectively with guests and team members
• Ability to follow instructions
• Ability to learn quickly
• Attention to detail
• Ability to maintain composure when working under pressure

Qualifications

• Prior housekeeping/cleaning experience and customer service experience preferred.

Nice to Have

• Prior housekeeping/cleaning experience
• Customer service experience

Benefits