ROI Medical Records Specialist

About This Role

This role is responsible for processing all release of medical information requests in a timely, accurate, and efficient manner for Sharecare, a digital healthcare company. The specialist ensures patient privacy and compliance with HIPAA and company regulations.

Responsibilities

• Complete release of information requests including retrieving and returning patient medical charts
• Scan medical records accurately and transmit daily according to requests, procedures, and standards
• Date stamp all requests and highlight pertinent data for processing
• Validate requests and authorizations for release of medical information according to established procedures
• Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
• Maintain equipment in excellent operating condition
• Provide excellent customer service by being attentive, respectful, and proactive in identifying client concerns
• Receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries
• Maintain a neat, clean, and professional personal appearance and observe the established dress code
• Maintain a clean and orderly work area, ensuring records and files are properly stored
• Maintain working knowledge of existing state laws and fee structure
• Work within scope of position and direction; willingly accept assignments and take on additional facilities or help during backlogs
• Carry out responsibilities in accordance with client/site policies and procedures, including HIPAA and state/federal regulations
• Maintain confidentiality, security, and standards of ethics with all information
• Work with privileged information in a conscientious manner while releasing medical records efficiently, effectively, and accurately

Requirements

• High School Diploma (GED)
• Strong computer software experience with general working knowledge of Microsoft Word and Excel
• Ability to work remotely and provide support in client locations if needed
• Geographical proximity to the assigned client site required for support
• Excellent organizational skills
• Ability to type 50 wpm
• Ability to use fax, copier, and scanning machines
• Willingness to learn new equipment and processes quickly
• Self-motivated team player
• Proven customer satisfaction skills
• Ability to multi-task

Qualifications

• High School Diploma (GED)
• Minimum of 2 years prior experience in a medical records department or similar setting preferred

Nice to Have

• 2+ years prior experience in a medical records department or like setting

Skills

* Required skills