Revenue Systems & Processes Manager

About This Role

This role involves serving as a technical business partner to connect Revenue Strategy & Operations, IT, and go-to-market teams to deliver scalable, efficient revenue systems and processes. You will translate complex business needs into actionable requirements for IT teams, primarily within the Salesforce ecosystem and related tools.

Responsibilities

• Lead discovery and requirements-gathering with RSO teams to translate business needs into clear, complete system and process requirements
• Develop and document detailed business and technical requirements, process flows, and use cases for Salesforce, Zuora CPQ, Ironclad CLM, and related tools
• Act as technical adviser and product owner for RSO projects, collaborating with IT to identify, scope, design, and deliver solutions
• Own end-to-end delivery of revenue systems projects across the RSO organization, from scoping and prioritization through IT handoff, testing, and rollout
• Manage internal RSO project and systems work prioritization, aligning the revenue systems roadmap with strategic organizational goals
• Collaborate with IT program managers, Salesforce administrators, and Business Technology teams to design, validate, and implement changes
• Manage handbook optimization, process workflow documentation, and Seller Experience Release Digests and surveys to support sales enablement
• Establish and run recurring system optimization processes (e.g., field utilization reviews and data hygiene audits) with IT partners
• Monitor and communicate the impact of systems and process changes using agreed KPIs to inform continuous improvement and future roadmap decisions

Requirements

• Experience as a Business Systems Analyst, Technical Program Manager, CRM Analyst, Product Owner, or related field
• Strong foundation in business analysis and product ownership for lead-to-cash, CRM, CPQ
• Experience working with revenue operations, sales operations, or go-to-market teams in a SaaS or recurring revenue business environment
• Practical understanding of Salesforce in a mid-size to large sales organization
• Background combining technical systems exposure (Salesforce administration/business systems) with business-facing work in sales or revenue operations
• Experience translating business needs into clear business and technical requirements and partnering with IT teams
• Familiarity with revenue systems and related tools such as Salesforce CRM, CPQ, billing, CLM (Ironclad), customer success platforms (Gainsight), and revenue intelligence tools (Clari)
• Ability to plan, coordinate, and track cross-functional projects, aligning stakeholders and managing dependencies

Skills

* Required skills

Benefits