Retail Store Manager

About This Role

Lead and inspire a retail sales team to create memorable customer experiences while driving sales and maintaining brand standards for Vuori, a fast-growing athletic apparel company.

Responsibilities

• Work with the sales team to ensure each customer receives the best experience possible
• Take ownership of the sales floor and sales team to ensure customer experience is the first priority
• Prepare fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
• Forge lasting relationships with customers by contacting them to follow up on purchases, new product and replenishment, and invite them to upcoming events
• Be knowledgeable on what’s new and what’s selling well and share with both the customer and team
• Motivate sales team and achieve sales goals in a team-based commission environment
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
• Lead the team in the completion of projects while keeping the focus on customer experience
• Communicate inventory needs to support the business goal
• Lead the processing of all shipments of product, as well as inventory management
• Work with Regional Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully
• Lead the team in daily maintenance of store including restocking product, maintaining visual merchandising, re-ticketing and cleaning
• Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily

Requirements

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day
• Punctuality and attendance, adhering to scheduled shifts
• Ability to develop relationships with customers and colleagues
• Customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to quickly learn new procedures and processes
• Strong organizational skills and follow through skills
• Excellent communication and interpersonal skills
• High level of ownership, accountability and initiative
• Eager to develop new skills and responsive to feedback

Benefits