Retail Store Manager

About This Role

Supervise, manage, and lead a retail store team of 30-40 employees, ensuring sales goals are met and the store budget is managed effectively. Serve as the public face of the store, overseeing hiring, training, and maintaining store operations.

Responsibilities

• Supervise, manage and lead a team of 30-40 store employees
• Ensure team meets or exceeds sales goals
• Manage the store's budget
• Represent the store to the local community
• Lead the hiring and training of new employees
• Supervise Assistant Store Managers (ASMs) and Shift Supervisors
• Greet and assist donors/customers
• Monitor and maintain the store’s overall appearance
• Lead monthly meetings with store employees
• Attend monthly meetings with Director and other store managers
• Maintain company records and reporting

Requirements

• 5+ years of experience supervising teams of 30 or more employees
• Strong familiarity with developing budgets and creating plans to exceed financial expectations
• Focus on maintaining and improving Standard Operating Procedures (SOPs)
• Demonstrated capacity to embrace change
• Demonstrated decision making abilities
• Experience with hiring and developing staff
• Proficiency with the MS Office suite

Qualifications

• 5+ years of experience supervising teams of 30 or more employees, with strong familiarity in developing budgets and creating plans to exceed financial expectations.

Nice to Have

• Associates or Bachelor’s degree in business or a related subject
• Bilingual language skills
• Prior military or related not-for-profit experience

Skills

* Required skills