Retail Sales Supervisor

About This Role

This role is responsible for driving customer engagement and managing front-of-store operations, focusing on increasing sales, conversions, and service at Staples. This position also involves coaching and supporting the store team to achieve customer service and sales goals.

Responsibilities

• Provide peer coaching and support to the store team to drive customer service, sales, and conversion
• Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer
• Own weekly sales and merchandising activities
• Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store
• Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned
• Remain available and always support an engaging environment
• Complete daily tasks for merchandising and sales opportunities within the store
• Assist with completing and delegating operational tasks in partnership with the GM
• Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback

Requirements

• Able to work a flexible schedule based on the store’s needs
• 1+ year experience selling retail products or services
• Must be able to and want to engage with customers and understand their needs
• Effective communication skills
• Organization skills
• Adaptive to changing business priorities
• Experience coaching a team and/or supervising others
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously

Qualifications

• 1+ year experience selling retail products or services, experience coaching a team and/or supervising others

Benefits