Accounts Receivable Specialist

About This Role

This role is responsible for collecting cash for open Accounts Receivable, minimizing bad debt, and fostering strong customer relationships for Staples. The specialist will resolve billing and AR issues while identifying opportunities for process improvement.

Responsibilities

• Collect cash for open Accounts Receivable
• Follow up with customers for payment resolution
• Escalate problems or concerns to the Team Lead
• Research Accounts Receivable issues and reconcile payment remittances
• Minimize bad debt write-offs and maximize cash receipts
• Adhere to collection strategies and complete tasks within expected SLA
• Promptly resolve billing and Accounts Receivable issues and identify process improvement opportunities
• Perform root cause analysis on customer issues
• Negotiate significantly past due balances via payment plan or settlement process
• Communicate with customer’s Accounts Payable Supervisors, Managers and Directors

Requirements

• 2+ years experience in B2B Credit and Collections or Associates or Bachelors Degree
• Large ERP Experience
• Good analytical skills
• Ability to assess a problem and promptly resolve or escalate accordingly
• Basic to Intermediate skills in Excel
• Excellent written and verbal skills
• Time management and organizational skills
• Ability to coordinate with other internal departments

Qualifications

• Associate's or Bachelor's Degree in Business Management or Finance (preferred)
• 2+ years experience in B2B Credit and Collections or Associate's or Bachelor's Degree

Nice to Have

• Associates or Bachelors Degree in Business Management or Finance
• Use of Collection Software (Webcollect, Getpaid etc.)
• Understanding of Accounting Principles
• Understanding of Credit Management processes
• Proficiency in Microsoft suite and O365
• Familiarity with different methods of billing and invoicing customers

Skills

* Required skills

Benefits