Lead II Accounts Receivable

About This Role

Supervise and guide a team of Accounts Receivable Analysts and Specialists to manage a large portfolio of past due accounts, ensuring accurate and timely payment collection and minimizing company losses. This role directly impacts the company's cash flow and financial stability.

Responsibilities

• Supervise and guide a team of Accounts Receivable Analysts and Specialists
• Manage a portfolio of $500M+ in past due accounts
• Maintain and reconcile the accounts receivable ledger to ensure accurate and timely receipt of payments
• Monitor team performance to achieve cash collection and delinquency goals
• Negotiate with past due accounts to resolve payment issues and minimize bad debt write-offs
• Ensure compliance with company policies during collections activities
• Generate insightful reports for management review
• Establish and enforce quality control standards
• Lead root cause analysis on customer issues to drive process improvements
• Collaborate with internal Staples teams and customers’ senior Accounts Payable and Finance roles on complex account setups and escalations

Requirements

• Proven ability to meet cash collected goals
• Improve DSO, and achieve delinquency and bad debt write-off targets
• Strong verbal and written communication skills with senior external customers
• Demonstrated leadership experience
• Expertise in accounts receivable, collections, account reconciliations, and problem solving
• Broad ERP experience (Oracle, SAP, etc.)
• Intermediate to advanced Excel skills
• Knowledge of high-volume collections and billing procedures

Qualifications

• Bachelor’s Degree in Business Management or equivalent work experience
• 5+ years of experience in B2B Accounts Receivable, Credit, and Collections; 3-5 years of leadership experience

Nice to Have

• Customer-focused approach and strong relationship-building abilities

Skills

* Required skills

Benefits