Retail Sales Associate
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This role is responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. The sales associate will also handle merchandise returns, exchanges, pick-ups, and general customer service inquiries.
Responsibilities
- Execute Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs
- Handle merchandise returns, exchanges, pick-ups, and general customer services inquiries
- Provide excellent and efficient member service
- Promote the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
- Convert potential members by actively and effectively pitching all membership programs
- Sell BJ’s membership products to potential new and existing members with high energy and determination
- Drive toward goal achievement, defined by business established benchmarks and results
- Deliver superior customer service to Members by serving as a first line point-of-contact
- Resolve Member concerns in a courteous and timely manner and escalate issues to PIC and MOD when necessary
- Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
- Maintain all club policies and procedures
Qualifications
- Prior front line/customer service or previous sales experience preferred.
Nice to Have
- Prior front line/customer service experience
- Previous sales experience
- Basic math skills
- Computer proficiency
Benefits
About BJ's Wholesale Club
Committed to providing members a best-in-class optical experience with unbeatable value, service, and selection at BJ’s Optical®.