Retail Key Holder

About This Role

As a Retail Key Holder, or "Floor Leader," you will take on an essential retail leadership role at Skechers, contributing to store operations and mentoring your team to deliver exceptional customer service. This entry-level management position involves overseeing daily operations, supporting sales goals, and maintaining a premium shopping environment.

Responsibilities

• Engage with customers to deliver expert advice on Skechers products, ensuring customer satisfaction and the perfect fit.
• Supervise daily operations, including store opening and closing procedures, security protocols, and excellent operational standards.
• Mentor and support team members to develop their skills in customer service, sales, and daily operations.
• Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key products.
• Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays
• Problem solving skills to resolve any issues that may arise in-store
• Highly organized to manage inventory, staffing, and other operational tasks
• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees
• Comfortable mentoring team members and communicating with all levels of the store team
• Acts with a sense of confidentiality and urgency
• Must be at least 18 years of age at time of application

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.

Benefits