Retail Department Coordinator

About This Role

This role is responsible for ensuring an excellent customer experience by overseeing a team of Associates at the front of the store, promoting loyalty programs, and maintaining a clean and organized environment. The coordinator will lead by example through customer interaction and uphold standards of service.

Responsibilities

• Promote an excellent customer experience
• Oversee a team of Associates at the front of store
• Ensure prompt, courteous customer service and promotion of loyalty programs
• Lead by example by engaging and interacting with all customers
• Maintain a clean and organized store
• Create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Take an active role in training and mentoring Associates on front end principles
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs
• Address customer concerns and issues promptly

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail experience
• 6 months of leadership experience

Qualifications

• 1 year retail and 6 months of leadership experience

Skills

* Required skills

Benefits