Retail Customer Experience Coordinator

About This Role

This role is responsible for promoting an excellent customer experience and overseeing a team of front-end Associates at a retail store. The Coordinator will ensure prompt, courteous customer service and promote loyalty programs.

Responsibilities

• Oversee a team of front-end Associates ensuring prompt, courteous customer service
• Promote loyalty programs to customers
• Engage and interact with all customers
• Maintain a clean and organized store environment
• Create a positive internal and external customer experience
• Train and mentor Associates on front end principles and excellent customer interaction
• Assign registers, support POS coverage, and coordinate breaks for Associates
• Address customer concerns and issues promptly
• Partner with Management on Associate training needs to increase effectiveness
• Support and participate in store shrink reduction goals and programs

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Ability to work a flexible schedule, including nights and weekends
• Strong communication and organizational skills with attention to detail
• Ability to train others

Qualifications

• 1 year retail and 6 months of leadership experience

Nice to Have

• Strong understanding of merchandising techniques

Benefits