Restaurant Shift Leader

About This Role

Lead and manage shifts, ensuring outstanding product quality and customer service while driving sales and controlling costs. Train and empower associates to deliver a positive customer experience.

Responsibilities

• Lead associates on shifts, assigning tasks, providing feedback, and training
• Know and support appropriate personnel policies, labor laws, and safety procedures
• Ensure all security procedures are executed (safe procedures, opening/closing)
• Transition into opening/closing duties
• Resolve customer complaints/issues and ensure customer satisfaction
• Empower associates to ensure all customers leave happy
• Execute and support all food safety requirements and practices
• Lead associates to open, transition, and close shifts without supervision
• Manage and organize the line and delegate duties
• Know and uphold standards for product quality
• Work the line as needed
• Ensure back-of-the-house procedural standards are met
• Promote sales on the shift by executing the marketing plan
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures

Requirements

• Must be at least 18 years of age
• High school diploma or equivalent
• 1 year of supervisory experience in a restaurant or retail environment
• Willingness to be trained and pass a Food Safety Certification course
• Ability to thrive in a fast-paced environment
• Strong customer service, communication, and organizational skills

Qualifications

• High school diploma or equivalent
• 1 year of supervisory experience in a restaurant or retail environment

Benefits