Resident Services Coordinator

About This Role

This role involves executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. It serves as a key point of contact for prospective residents and supports resident satisfaction throughout the lease term.

Responsibilities

• Perform all sales and leasing activities to achieve property revenue and occupancy goals
• Collect pertinent information from prospective residents at move-in and record as appropriate
• Stay informed about market and competitor conditions, developing and implementing marketing plans
• Design and execute marketing activities and events to drive traffic to the property
• Use property management software to track apartment availability, leasing activities, and manage resident data
• Ensure that the property and show units meet company standards for show quality
• Follow-up with prospects and new residents within 24 hours to ensure satisfaction
• Execute and perform activities in support of the property’s lease renewal program
• Respond quickly and courteously to resident and client/owner concerns and questions
• Attend community and networking events, aligning with local associations and community organizations
• Complete various financial, administrative, and other reports and analysis
• Assist Lifestyle Coordinator by attending and assisting with the setup of events as required

Requirements

• High school diploma or equivalent
• 1-3 years relevant experience in sales, marketing, internet and customer service
• Ability to read, write, and communicate effectively
• Mathematical skills for sales conversions
• Ability to apply sales skills
• Proficiency in word processing, spreadsheet, property management applications, and database management programs
• Proficiency and fluency in using the internet for marketing, advertising, and sales

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years minimum of relevant experience in sales, marketing, internet and customer service background

Nice to Have

• Associate or bachelor’s degree in business, marketing, hospitality, or related field

Skills

* Required skills

Benefits