Relationship Banker I

About This Role

Provide an exceptional customer experience by processing transactions, resolving service inquiries, and educating customers on banking products and digital solutions. Develop meaningful connections with customers to improve their financial wellness.

Responsibilities

• Provide a consistent optimal customer experience on the cash line while handling transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
• Answer customer inquiries regarding products and services and fulfill basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
• Develop relationships with customers, remaining well-informed about the customer’s relationship with the bank
• Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings
• Assist branch and fellow team members with basic tasks to aid in customer problem resolution
• Refer customers to an internal team of experts when more complex financial goals and needs are recognized
• Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager
• Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
• Conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Qualifications

• High School Diploma or GED
• Prior teller, limited banking, or some retail sales experience preferred; One (1) year of banking, cash-handling, and/or customer service experience preferred.

Nice to Have

• One (1) year of banking, cash-handling, and/or customer service experience

Benefits