Lead, Retail Bank Strategy & Insights

About This Role

This role is responsible for developing and implementing strategies for consumer bank programs, aligning with enterprise strategy. The Lead, Retail Bank Strategy & Insights, will drive key strategic priorities, deliver actionable insights, and strengthen customer relationships to achieve meaningful business outcomes.

Responsibilities

• Lead the planning and execution of strategic program initiatives to enhance customer experience, improve efficiency and effectiveness, and mitigate risk
• Serve as the business owner for key Consumer Bank strategic program solutions, collaborating with internal stakeholders to ensure alignment with enterprise strategies
• Act as the liaison between business units and technical teams, translating business requirements into actionable strategies
• Design, deliver, and maintain program frameworks and collaborate with partners to monitor and enhance risk-based models
• Partner with Consumer Bank leadership to drive adoption and training initiatives for new tools and processes
• Establish and monitor key performance indicators (KPIs) to evaluate program effectiveness
• Support incident response and risk mitigation efforts related to the strategic program area
• Stay informed on industry trends and regulatory changes related to strategic program area and assess impact on Consumer Bank operations
• Ensure adherence to banking regulatory requirements and customer experience standards
• Lead development of the Retail Bank 'North Star', multi-year strategy, and long-term roadmap
• Conduct strategic analysis on customer behavior, frontline performance, digital adoption, and competitive dynamics
• Lead Retail business unit review insights and executive-level performance narratives
• Track long-term performance against Retail strategic priorities and identify emerging risks
• Partner with Digital, Finance, Marketing, Operations, and branch network to drive alignment and execution

Requirements

• Bachelor’s degree in Information Technology, Business Management, or a related field
• Ten (10) years of experience in strategic execution, product management, or customer experience
• Ability to lead internal and cross-functional teams
• Demonstrated leadership, strategic planning, and stakeholder management capabilities
• Extensive knowledge of department processes
• Self-motivated, innovative, responsible, proactive, flexible, takes ownership
• Strong analytical, problem-solving and execution skills
• Strong business acumen and customer oriented

Qualifications

• Bachelor’s degree in Information Technology, Business Management, or a related field
• Ten (10) years of experience in strategic execution, product management, or customer experience

Nice to Have

• Master’s degree in a related field
• Strong knowledge of subject matter area, banking regulatory compliance frameworks, and risk management
• Experience in financial services, banking technology, or other consumer-facing industries
• Strong record of influencing without authority across senior leadership
• Exceptional executive storytelling capability and communication skills
• Forward-looking, organized, energized by complex strategic problems
• Strong analytics skills and the ability to translate insights into execution
• Thrives in ambiguity and brings structure to unclear or complex problems
• Known for elevating team performance through collaboration, curiosity, and sustained effort
• Experience in strategy, consulting, or strategic finance / analytics in financial services

Benefits