Relationship Banker

About This Role

This role will process customer transactions accurately, provide exceptional customer service, and build strong relationships with customers, helping them achieve their financial goals through internal referrals.

Responsibilities

• Assist customers with accurate processing of their transactions while providing quality customer service
• Process commercial and personal deposits, credit card payments/cash advances, savings bonds, cashiers checks, check orders, telephone transfer requests and Tax & Treasury deposits
• Handle, maintain and monitor cash drawer accurately
• Balance and verify adequate levels of cash in the vault
• Open and maintain deposit accounts, Internet banking, Debit/ATM cards, wire transfers, address change requests and IRA accounts
• Cross-sell all bank products and services
• Know and follow current banking policies and regulations relating to the deposit and withdrawal of funds
• Monitor and verify internal control processes and procedures relating to the Teller area
• Open and follow safe deposit box procedures
• Resolve customer problems

Requirements

• High School Diploma or equivalent
• 1-3 years of banking or customer service experience
• Ability to be an independent thinker

Qualifications

• High School Diploma or equivalent with 1-2 years of post-secondary education preferred
• 1-3 years of banking experience or customer service experience

Nice to Have

• 1-2 years of post-secondary education

Benefits