Regional Director of Operations

About This Role

The Regional Director of Operations (RDO) is responsible for the operational rigor and oversight across multiple centers within a geography, focusing on patient experience and engagement. This role leads and develops Center Operations Leaders and ensures operational efficiency and resource optimization.

Responsibilities

• Ensure all centers are operationally efficient and optimize resources for patients
• Gather appropriate teammate and patient information to inform development of customer service experience
• Focus on schedule management, patient responsiveness, and clinical outcomes
• Continuously improve sites through proactive identification and improvement of operational opportunities
• Solve problems with center-level leadership and create sustainable solutions
• Promote standardization to best practices and SOPs for quality control
• Implement Clinic Operations Programming and Improvements
• Launch new initiatives that will enhance daily operations
• Serve as the Subject Matter Expert in all operational aspects for corporate initiatives
• Onboard, train and coach new Practice Managers, with responsibility for outcomes
• Conduct independent operational reviews on performance, quality, and other metrics
• Support Practice Managers in team development and build a regional cohort culture
• Lead efforts in partnership with other regional leaders to support overall employee engagement scores
• Act as an Ambassador for DE&I initiatives across the region

Requirements

• 10-15 years of prior relevant experience
• 5+ years of experience in a supervisory role in a clinical or medical setting
• 2+ years of multi-site experience
• Incredible level of organization, reliability and independence
• A passion for mentorship and team-development
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• Ability to manage multiple priorities across various stakeholders and departments
• Excellent interpersonal skills, ability to work across a matrixed organization

Qualifications

• Bachelor's degree preferred/specialized training/relevant professional qualification
• 10-15 years of prior relevant experience, with 5 or more years in a supervisory role in a clinical or medical setting, and at least 2 years of multi-site experience

Nice to Have

• Master's degree

Benefits