Receptionist, Mission Critical

About This Role

This Receptionist role provides routine reception and clerical support for JE Dunn Construction, focusing on answering phones, greeting visitors, and performing administrative tasks.

Responsibilities

• Operate telephone switchboard to answer, screen, and forward calls internally as appropriate
• Greet visitors, determine nature and purpose of visit, notify employees of visitors, and direct or escort visitors to specific destinations
• Perform routine administrative support tasks such as filing, printing, collating, mailing, distributing mail and documents, supporting and maintaining the office
• Provide routine information about the company as requested and help resolve routine questions and complaints from customers and the general public
• Schedule appointments, update calendars, and serve as primary contact for conference room reservations
• Help train new or backup receptionists on front-desk best practice standards and processes
• Provide support for meeting and event planning
• Support new employee equipment setup, dependent upon work program business needs
• Demonstrate commitment to the highest standards of customer satisfaction by displaying courtesy and sensitivity and responding promptly to customer needs
• Manage difficult or emotional customer situations promptly and efficiently
• Meet client commitments, recognize and act upon service opportunities
• Solicit and apply feedback to improve quality and service

Requirements

• High School Diploma or GED
• 0-2 years receptionist or administrative support experience
• Ability to perform work accurately and completely, and in a timely manner
• Communication skills, verbal and written
• Organizational skills
• Proficiency in MS Office
• Ability to maintain confidential information
• Ability to build relationships and collaborate within a team, internally and externally

Qualifications

• High School Diploma or GED
• 0-2 years receptionist or administrative support experience

Skills

* Required skills