Quality Assurance Manager

About This Role

Manage and ensure compliance with all required training for portfolio security professionals, including Taser programs and field exercises. This role also involves developing practical training programs and establishing relationships with external training providers.

Responsibilities

• Ensure compliance with all required portfolio training and Allied Universal standards
• Coordinate training classes with Vice Presidents, Directors, and Trainers across the portfolio
• Manage the entire portfolio Taser program, including compliance, inventory, and audits
• Serve as a backup trainer in the absence of a regional trainer
• Develop practical training programs with operational partners at client and branch levels
• Identify, vet, and establish relationships with local training academies and vendors
• Communicate with stakeholders including Security Professionals, Supervisors, and Clients
• Deliver field training programs in accordance with laws and regulations
• Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
• Conduct field training & "red team" exercises for Security Professionals and Supervisors
• Conduct special projects on an as-needed basis to support the assigned portfolio

Requirements

• 2+ years of armed security experience OR 1+ years as a full police officer with a municipality OR 2+ years of service in a U.S. Armed Forces component with an honorable discharge
• Willingness to undergo a thorough federal background check including a credit check
• High School Diploma or equivalent
• Pass any State-required training or other qualifications for licensing
• Valid driver's license or ability to pass a state licensing test if driving a company-owned or client-provided vehicle
• Certified to teach all required trainings for the portfolio, including firearms where applicable
• Minimum of two (2) years of classroom instructor experience
• Ability to work independently with little to no direct supervision
• Outstanding oral and written communication skills
• Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations
• Highly proficient and fully functional in Microsoft programs such as Word and PowerPoint
• Ability to effectively utilize all available office management technology
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Professional, articulate, and able to use good independent judgment and discretion

Qualifications

• High School Diploma or equivalent
• 2+ years of armed security experience OR 1+ years as a full police officer OR 2+ years of U.S. Armed Forces service OR 2+ years of classroom instructor experience

Nice to Have

• National Rifle Association (NRA) Law Enforcement Instructor certification, or able to meet all NRA Law Enforcement (LE) eligibility requirements
• College coursework in Education, Business, Criminal Justice, Human Resources, Security Management, or related field
• Prior experience in the fire service, security industry, law enforcement and/or military
• Experience in security operations or other functions of security industry

Skills

* Required skills

Benefits

Certifications