Public Safety Associate

About This Role

The Public Safety Associate (PSA) is a uniformed position responsible for supporting Public Safety operations at Children's Wisconsin facilities. This role ensures a safe and positive experience for guests and visitors, managing access, providing assistance, and preventing prohibited items from entering the premises.

Responsibilities

• Provide badge access credentialing services
• Actively greet and engage with guests and visitors
• Badge and screen visitors according to visitation guidelines
• Determine guests' destinations and transportation needs, providing assistance as needed
• Direct visitors with precise way finding to various clinics, inpatient areas, and amenities
• Report suspicious activities to maintain a secure environment
• Provide support and guidance to visitors during emergency conditions
• Perform weapon screening services at designated locations to prevent weapons and other prohibited property on Children's property
• Build credible relationships with customers by delivering personal attention and demonstrating respect
• Liaison with local law enforcement as needed

Requirements

• High School graduate, GED, or HSED
• 1+ years experience in customer service
• Ability to assess demeanor of internal and external customers
• Ability to remain calm under pressure
• Basic computer skills (PC software, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC)
• Ability to read and write for reports and recordkeeping
• Critical thinking skills
• Excellent customer service and prioritization skills
• Strong interpersonal, written and verbal communication skills
• Ability to use weapon screening technologies

Qualifications

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• 1+ years of experience in customer service required, 1+ years as a uniformed security officer or similar preferred, 1+ years performing weapon screening preferred

Nice to Have

• Post high school coursework in criminal justice or equivalent field of study
• 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service
• 1+ years Experience performing weapon screening

Skills

* Required skills

Certifications