Clinic Service Representative

About This Role

This role is an active member of the front desk team, welcoming patient families for their appointments and serving as a liaison between patient families and the clinical team.

Responsibilities

• Welcome patient families for their appointment
• Serve as liaison between patient families and the clinical team
• Collaborate with the Lead Clinic Coordinator and Regional Access Specialist for optimal outcomes
• Prioritize efforts to meet needs of patients, parents, physicians and other staff
• Assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy

Requirements

• High school diploma or equivalent
• One year related work experience
• Excellent interpersonal skills
• Good concentration skills
• Flexibility in prioritizing duties

Qualifications

• High school diploma or equivalent
• One year related work experience, preferably in a healthcare setting

Nice to Have

• Healthcare setting experience
• Knowledge of medical terminology
• Knowledge of medical menu software
• Knowledge of medical billing
• Knowledge of patient scheduling
• Knowledge of business office procedures