Provider Solution Specialist

About This Role

The Provider Solution Specialist serves as a primary training and support resource for healthcare providers in the Reston, VA area, leveraging customer service, project management, sales, leadership, training, and technology skills. This role supports providers and their teams with the adoption and effective utilization of HCA technologies across the healthcare continuum.

Responsibilities

• Assist in implementation and support of systems and technologies for physicians and physician offices.
• Proactively identify and address physician support needs through facility rounds and practice visits.
• Coordinate physician and physician office service requests and incident resolutions.
• Document interactions with physician teams to confirm needs are met and report issues.
• Provide hands-on support for moderate to complex inquiries and coordinate with technical groups or vendors.
• Plan, develop, track, and deliver training for providers, hospital business partners, and physician office staff.
• Develop, maintain, and customize educational material for HCA IT&S solutions and application enhancements.
• Serve as an advocate for physicians and physician office staff needs.
• Ensure providers and staff have appropriate access to patient data and comply with security.
• Track, monitor, and enhance provider utilization of HCA technologies through support and one-on-one training.

Requirements

• Live in the Reston, VA area
• College graduate or advanced course studies or related experience
• Organizational skills to prioritize tasks and maintain attention to detail
• Well-developed leadership skills
• Professional attitude and appearance
• Self-motivated and goal oriented
• Ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Proven customer-facing teaching abilities
• Experience in providing high-level customer service
• Ability to establish and build strong relationships among facility leadership, physicians, and end-users
• Ability to handle multiple duties simultaneously and exhibit initiative
• Broad understanding of workflow and how systems are used in physician practices
• Demonstrated advanced computer skills
• Belief that technology improves the patient experience and empowers caregivers

Qualifications

• College graduate or advanced course studies or related experience
• Three years previous experience in healthcare related field preferred.

Nice to Have

• Three years previous experience in healthcare related field

Skills

* Required skills

Benefits