Program Manager Security Services

About This Role

This role leads the daily operations of the Security Services Department at a hospital site, involving management of security systems, emergency preparedness, and staff oversight. The Program Manager ensures a safe and secure environment for patients, staff, and visitors while maintaining compliance with regulatory standards.

Responsibilities

• Manage and maintain all security operations and systems for the regional hospital, clinical medical office buildings, commercial and residential real estate portfolio.
• Ensure the security, safety, and customer service for patients, visitors, physicians, and employees.
• Respond definitively and effectively to campus security breaches and oversee incident response planning and investigation.
• Manage the annual budget and management plan for the hospital Security Services portfolio.
• Identify and mitigate security risks, leveraging existing procedures and tools for resolution.
• Develop and maintain relationships with key internal partners and external law enforcement agencies to promote a safe environment.
• Support major Security Services related projects and physical security technologies (access control, alarm, video surveillance, IT and data security).
• Ensure the department meets compliance and regulatory standards including EOC, Joint Commission, and IEMA.
• Direct subordinates in enforcing compliance and maintaining relationships with regulatory agencies.
• Responsible for hospital physical security systems including CCTV, card access, radios, lock hardware, and emergency mass communications.
• Create and maintain a physical security inventory for all systems and devices.
• Develop and ensure the execution of security policy, procedures, programs, and guidelines.
• Manage hospital Security Services staff, fostering support, learning, teamwork, trust, and integrity.

Requirements

• High-school diploma or GED
• 5+ years of experience in a health care safety and security role or related experience
• 5+ years of leadership experience
• Interpersonal and communication skills
• Writing skills for reports and paperwork
• Strong problem-solving and process improvement skills
• Valid driver’s license
• Physical ability and knowledge on how to operate a motor vehicle

Qualifications

• High-school diploma or GED
• 5+ years of experience in a health care safety and security role or related experience; 5+ years of leadership experience

Skills

* Required skills

Benefits

Certifications