Program Manager I (Public Affairs and Community Engagement Coordinator)

About This Role

This role coordinates community engagement and outreach activities for the Department of Housing and Community Affairs (DHCA). It involves supporting public affairs and communications functions, and facilitating Maryland Public Information Act (MPIA) records requests. The Program Manager I collaborates with DHCA staff, the public, and community organizations to ensure accurate and effective communication outcomes.

Responsibilities

• Assist DHCA program managers in coordinating community outreach communications and events, serving as point of contact for and attending events as needed
• Coordinate fulfillment of the Maryland Public Information Act (MPIA) across the Department and serve as a custodian of records for DHCA
• Manage updates to DHCA website content and social media platforms
• Draft and review communications from managers for accuracy in grammar, tone, and syntax
• Develop graphics and assist with production and design of reports, memoranda, and other public communications content
• Identify and review feedback and recommendations from community members and organizations on issues associated with DHCA programs and communicate these to management
• Promote communication with community leaders and organizations to deliver information about DHCA programs
• Plan and coordinate DHCA-related events with internal and external stakeholders

Requirements

• Graduation from an accredited college or university with a bachelor’s degree
• 3+ years professional experience in communication, community outreach and engagement, or similar tasks
• Possession and maintenance of a valid Class "C" (or equivalent) driver’s license

Qualifications

• Bachelor’s degree from an accredited college or university
• 3+ years of professional experience in a program/specialization area directly related to communication, community outreach and engagement, or similar tasks

Nice to Have

• Knowledge and experience in communications and/or public relations principles and practices, including digital and social media strategy
• Excellent oral and written communication skills, including writing, editing, and grammar skills tailored to different platforms and audiences
• Ability to synthesize and analyze information for communications products, including presentations
• Ability to meet deadlines, work both independently and collaboratively, and manage competing requests
• Strong planning, outreach, and networking skills with conducting community outreach and activities across diverse communities
• Ability to coordinate and produce high-quality outcomes amidst ambiguity, and to think critically and analytically in a fast-paced environment
• Familiarity and knowledge of housing and community development issues at the Federal, State, and local levels
• Ability to establish and maintain effective relationships with the public, organizational stakeholders, and individuals from culturally diverse backgrounds
• Willingness and ability to attend meetings and perform assignments at locations outside the office and on some nights and weekends

Skills

* Required skills