Program Manager

About This Role

This role involves designing and implementing a comprehensive content strategy for Partnerships Programs, acting as a liaison between product and enablement teams to support go-to-market updates for new products and features.

Responsibilities

• Design, develop and execute a content strategy aligning with organizational goals and supporting global community growth and engagement
• Serve as a liaison between product and enablement teams, supporting go-to-market (GTM) updates for new products and features
• Develop Standard Operating Procedures (SOPs) to ensure efficient and effective program operations, including regular reviews and updates
• Select the most effective content modality (e.g., webinars, guides, work sheet) and learning strategies (e.g., micro-learning, peer-learning)
• Collaborate with cross-functional teams to identify content opportunities and develop compelling content
• Develop a comprehensive content library, organizing content by topic, modality, audience, and other domains
• Research, curate, and repurpose existing content to map it to new curricula
• Manage content translations, working with internal stakeholders and external vendors

Requirements

• Excellent project management and organizational skills
• Excellent written skills for content strategy, sharing, cadence, and approvals
• Ability to work under pressure and shifting priorities

Qualifications

• Bachelor’s degree in marketing, communications, or a related field
• 8 years of experience in content strategy, copy writing, education, or enablement, preferably in a B2B or SaaS environment

Nice to Have

• Graphic design background, experience with creative agencies
• Comfortable working with cross-functional teams
• Familiarity with Meta products

Benefits