Process Improvement Associate

About This Role

Join a dynamic team at JPMorgan Chase to drive transformative change by optimizing processes, elevating customer experiences, and fostering a culture of continuous improvement, supporting process improvement initiatives across various departments.

Responsibilities

• Support development and implementation of training programs on process and task mining tools combined with AI to analyze processes and implement improvements
• Collaborate with project teams to support process improvement and organizational change initiatives while creating and leveraging process models and maps
• Assist in project planning and execution, including defining scope, goals, and deliverables
• Support cross-functional collaboration to achieve common goals
• Engage in continuous learning and skill development
• Work with Process Improvement Managers and Program Managers to craft and deliver compelling narratives to influence action on key business decisions and major change initiatives

Requirements

• Undergraduate degree in Business, Engineering, or Data Science
• Experience in developing and implementing training, process modeling/mapping, process improvement, data analysis, or project management
• Strong problem-solving abilities
• Exceptional client management and executive-level communication skills
• Strong analytical abilities, including data mining and analysis
• Effective communication skills, both written and verbal
• Proficient in relationship building
• Experience in supporting diverse teams
• Innovative mindset with a willingness to experiment and adapt

Qualifications

• Undergraduate degree in a related field such as Business, Engineering, or Data Science
• Experience in developing and implementing training, process modeling/mapping, process improvement, data analysis, or project management.

Nice to Have

• Familiarity with digital process tools and AI systems
• Exposure to data analytics and visualization tools including process modeling and mapping
• Understanding of agile methodologies and change management principles
• Interest in continuous improvement and operational excellence
• Systems thinking for complex processes and optimization
• Customer service principles for process improvements
• Working knowledge of, or exposure to business intelligence software such as Tableau or Alteryx

Skills

* Required skills

Benefits