Pro Customer Service/Sales

About This Role

This role delivers an exceptional experience for professional customers, managing orders, providing product recommendations, and ensuring successful project outcomes while meeting monthly sales goals.

Responsibilities

• Deliver an exceptional experience for professional customers including contractors, property owners, and commercial clients
• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions
• Build and maintain professional relationships with Pro customers
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
• Provide outstanding service based on unique project needs
• Meet monthly sales goals and other metrics to drive sales in the store
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge
• Work collaboratively to maintain a clean, organized, and safe environment
• Resolve delivery issues
• Communicate Home Depot’s advantages over competitors
• Monitor inventory and execute sales initiatives
• Uphold the highest standards of customer service and safety

Nice to Have

• Bilingual communication skills