Pro Customer Service/Sales

About This Role

This role delivers an exceptional experience to professional customers, including contractors, property owners, and commercial clients, by managing order fulfillment, product recommendations, and delivery solutions. The position focuses on building relationships and driving sales while ensuring customer project success.

Responsibilities

• Deliver an exceptional experience for professional customers
• Support every stage of the Pro customer journey, from order fulfillment to expert product recommendations
• Build and maintain professional relationships with Pro customers
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
• Provide outstanding service based on unique project needs
• Meet monthly sales goals and other metrics to drive sales
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge
• Collaborate with team members to maintain a clean, organized, and safe environment
• Resolve delivery issues
• Communicate Home Depot’s advantages over competitors
• Support store goals by monitoring inventory
• Execute sales initiatives
• Uphold the highest standards of customer service and safety