Portfolio Community Association Manager

About This Role

This role is responsible for the overall supervision and administration of community associations, acting as a primary liaison between the Association Board of Directors, homeowners, and vendors. It involves managing financial reports, capital expenditures, and ensuring compliance with management agreements and association policies.

Responsibilities

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement as well as committee meetings and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.

Requirements

• 1-3 years of Community Association Experience
• Knowledge of communities/property/real estate and homeowners associations
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of the role of the association board, Community Association Manager, and how those roles interface with homeowners
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of conflict resolution techniques at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Professional customer service skills
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills
• Ability to pass a Background Check and Drug Screen

Qualifications

• Associates Degree or Bachelor's Degree Preferred
• 1 - 3 years of Community Association Experience Required; 5+ years in the industry with experience in condos, single family homes, and townhomes preferred.

Nice to Have

• Associates Degree or Bachelor's Degree
• AMS designation
• 5+ years of industry experience with condos, single family homes, and townhomes

Skills

* Required skills

Certifications