Pharmacy Technician

About This Role

Support the pharmacy team in a retail setting by delivering operational and service excellence, assisting patients, and ensuring prompt, safe, and accurate prescription fulfillment. Contribute to a positive patient experience through compassionate care and efficient service.

Responsibilities

• Follow all company Standard Operating Procedures (SOPs) at each workstation to assist Pharmacists in patient health management
• Adhere to pharmacy workflow procedures at all workstations (production, pick-up, drive-thru, drop-off) for safe and accurate prescription fulfillment
• Contribute to positive patient experiences by showing empathy and genuine care, creating personalized moments at pick-up, drive-thru, and over the phone
• Offer immunizations and other services at the register and over the phone to keep patients healthy
• Complete basic inventory activities as permitted by law and directed by the pharmacy leadership team (e.g., putting away deliveries, cycle counts, returns-to-stocks)
• Contribute to a high-performing team, embrace a growth mindset, and be receptive to feedback
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
• Comply with CVS policies and procedures to ensure patient safety, controlled substance compliance, and patient privacy
• Deliver additional patient healthcare services (e.g., immunizations, point-of-care testing, offsite clinics) where allowable by law and with required training/certification
• Complete additional licensure and training requirements to obtain Technician Immunizer status to support preparing and administering vaccines

Requirements

• Comply with all state board of pharmacy requirements or laws governing pharmacy practice (age, education, licensure/certification)
• Attention and focus to tasks and patient needs
• Customer service and team orientation
• Strong communication skills (verbal and written)
• Mathematical reasoning for prescription calculations
• Problem resolution skills

Qualifications

• High school diploma or equivalent, or actively enrolled in high school or equivalency program if not mandated by state board of pharmacy

Nice to Have

• 1-3 years previous experience as a Pharmacy Technician
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in home store and other market locations to meet business needs

Benefits