Patient Services Coordinator

About This Role

Process patients through admission procedures by collecting accurate personal, clinical, and financial information. This role ensures compliance with admission criteria, establishes payment liability, and supports billing for third-party intermediaries and insurance companies.

Responsibilities

• Process patients through admission procedures as quickly as possible
• Collect complete and accurate personal, clinical, and financial information from patients
• Attempt to collect patient deposits or other uninsured balances on accounts
• Negotiate deposits and payment arrangements with patients and/or guarantors
• Contact physicians to postpone services when financial clearance cannot be obtained
• Communicate with physicians and other departments regarding patient treatment and obtain orders for patient care
• Communicate with Nursing, Environmental Services, and Discharge Planning regarding patient logistics and changes
• Obtain interpreter services for hearing impaired or language barrier situations
• Contact insurance companies for patient benefits and authorization approval
• Document coverage data and special billing instructions in the hospital computer system
• Maintain a registration interview duration of 10 minutes or less with a minimum 97% error-free registration accuracy
• Assist patients at all registration locations and provide direction for hospital services
• Register appropriately scheduled patients, outpatients, and inpatients, interviewing face-to-face or by phone
• Obtain patient signatures on consent forms and other required documents
• Conduct bed assignment duties accurately and quickly, including bed posting, bed log, order entry, and email communication

Requirements

• Ability to type at least 30 wpm minimum
• High School Graduate

Qualifications

• High School Graduate required.
• Three (3) years health care experience in admitting preferred.

Nice to Have

• Medical terminology preferred
• Three (3) years health care experience in admitting preferred

Benefits