Patient Services Associate

About This Role

This role involves providing exceptional customer service and administrative support to patients and families within a fast-paced healthcare environment, ensuring efficient patient flow and managing various business processes.

Responsibilities

• Provide check in and checkout support to patients
• Provide exceptional customer service to patients and families
• Facilitate business processes for efficient patient flow
• Provide guest services including wayfinding and information
• Accompany patients to clinic suites or ancillary services as needed
• Schedule appointments, tests, and orders
• Process all patient payments (co-pays, outstanding balances)
• Confirm patient charges, collect payments, balance receipts, and reconcile cash collections
• Navigate electronic medical records, maintain business work queues, and manage in-baskets
• Verify and update patient information, obtain referrals and/or authorizations

Requirements

• High School diploma or equivalent

Qualifications

• High School diploma or equivalent
• 0-2 years of experience; Clerical experience necessary, preferably in a medical setting.

Nice to Have

• Experience within an ambulatory setting
• Experience with an electronic medical record
• Knowledge of University policies and procedures
• Experience working within a large, complex healthcare setting
• Knowledge of basic medical terminology
• Active team player with ability to work independently
• Strong organization and prioritization skills
• Ability to handle multiple responsibilities in a fast paced environment
• Demonstrated problem-solving skills
• Excellent attendance
• Professional and positive image
• Excellent customer service, interpersonal, and communication skills
• Demonstrated ability to interact with a diverse population
• Ability to work effectively with a multidisciplinary team
• Proficient in computer and keyboarding skills
• Demonstrated active listening and information technology skills

Benefits