Patient Services Associate

About This Role

This role involves frontline interaction with patients and families in an outpatient specialty clinic, performing clerical functions. The successful candidate will contribute to high-quality medical care, excellent customer service, and efficient patient experience.

Responsibilities

• Check in and check out patients
• Schedule and coordinate patient appointments, tests, and consults
• Gather and verify patient demographics, insurance, and other pertinent information
• Prepare, maintain, and update forms, consents, and questionnaires
• Provide general information to staff and families
• Process patient charges, collect payments, and reconcile cash collections
• Manage MiChart in-basket notes
• Collaborate with the nursing team, providers, medical assistants, and call center to improve patient care and enhance patient experience

Requirements

• High school diploma or GED
• 0-2 years of experience
• General office experience
• Excellent verbal and written skills
• Demonstrated team effort
• Ability to work independently
• Good organizational and prioritization skills
• Excellent attendance record
• Excellent customer service skills
• Excellent interpersonal and communication skills
• Strong attention to detail

Qualifications

• High school diploma or General Education Development (GED) credential
• 0-2 years of experience required. General office experience, preferably in a medical setting.

Nice to Have

• Basic medical terminology
• Previous experience in an ambulatory care clinical setting
• Knowledge of University and Department of Internal Medicine policy and procedures
• Experience working with Cadence and MiChart and Insurance carriers
• 2-3 years of experience desired

Skills

* Required skills

Benefits