Patient Services Associate

About This Role

This role involves comprehensive patient services, including scheduling, checking patients in/out, managing inquiries, verifying insurance details, and processing payments to ensure smooth clinic operations and patient flow.

Responsibilities

• Check in and check out patients
• Schedule patients for appointments, tests, and consults
• Ensure all pertinent information is available for patient visits
• Prepare, maintain and update forms/records
• Provide general information to staff and patients
• Verify and update patient information, obtain referrals and/or authorizations
• Manage incoming telephone calls, confirm patient appointments and other pre-arrival requirements
• Process patient charges, collect payments and reconcile cash collections
• Serve as a resource for physicians, staff, patients, and third parties for insurance authorizations and managed care issues
• Assist patients with payment questions and collect copays and past due balances

Requirements

• High School Diploma or GED

Qualifications

• High School Diploma or GED

Nice to Have

• Knowledge of basic medical terminology
• Experience working within a large, complex health care setting
• Familiarity with UMHS electronic medical record systems
• Knowledge of University policies and procedures
• 2 -3 years of experience
• Exceptional interpersonal skills and ability to work well within a team setting
• Communicates effectively
• Demonstrates active listening, written, verbal and information technology skills

Skills

* Required skills

Benefits