Patient Services Assistant/Associate (Facial Cosmetics)

About This Role

This role involves frontline interaction with patients and families, performing clerical functions in a busy outpatient clinic setting. It focuses on providing high-quality medical care and excellent customer service while supporting the Facial Cosmetic Clinic team.

Responsibilities

• Receive and assist patients and families, providing check-in and check-out services to specialty care departments
• Gather and verify patient demographics, insurance, and other pertinent information
• Prepare, maintain, and update forms, consents, and questionnaires
• Collect co-pays, account payments, prepare charge tickets, and reconcile cash collections
• Schedule and coordinate patient appointments, tests, and consults in a timely and accurate manner
• Manage MiChart in-basket notes and front-end work queues
• Confirm, notify, and remind patients of appointments and/or changes
• Work with the nursing team, providers, medical assistants, and call center to improve patient care and enhance patient experience
• Provide support and coverage to other clerical areas on the lower level at Brighton Center for Specialty Care as needed

Requirements

• High School Diploma or GED
• 2-3 years of related experience
• Exemplary interpersonal, communication, and customer service skills
• Cheerful and energetic individual, motivated with a positive and professional attitude
• Team player with the ability to take direction and communicate courteously and respectfully
• Excellent service recovery skills
• Ability to work independently, prioritize, problem solve, and work cooperatively
• Strong attention to detail, multitasking, accountability, and follow-through abilities
• Flexibility in all aspects of work assignments to meet clinic needs
• Demonstrated effective verbal, written, and information technology communication skills
• Professional and positive image when interacting with patients, faculty, and staff
• Ability to handle multiple responsibilities in a fast-paced environment with accuracy
• Demonstrated excellent attendance and reliability

Qualifications

• High School Diploma or GED
• 2-3 years of related experience

Nice to Have

• Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system
• Clerical experience and medical terminology
• Experience working within a large, complex healthcare setting
• Familiarity with Michigan Medicine's electronic health record setting
• Knowledge of university policies & procedures

Skills

* Required skills

Benefits