Patient Services Assistant

About This Role

This role provides essential support to patients and families in the Emergency Department by managing visitor logistics, providing information on services, and ensuring comfort and safety in waiting areas. The temporary Patient Services Assistant acts as a crucial liaison between patients, families, and ED staff.

Responsibilities

• Partner with the Triage team to greet arriving patients, families and visitors
• Work as a Unit Host to assist arriving patients, families and visitors
• Offer visitors option to receive text messages, process consents and set up as indicated
• Document visitors into MiChart Visitor Log
• Provide information regarding UMH and Emergency Department services
• Orient families and visitors to UH Lobby waiting room area or treatment room areas
• Escort visitors into ED treatment areas following established visitor guidelines
• Serve as a liaison between patients/families and ED staff
• Routinely check with visitors & waiting patients to meet their comfort needs
• Deliver phone messages to patients and visitors and facilitate return phone calls

Requirements

• 18 years of age or older
• High school diploma or equivalent
• One year of customer service experience
• Team player with ability to communicate effectively with patients and families, as well as staff and faculty, courteously, respectfully, and confidentially at all times
• Demonstrated effective listening skills and excellent interpersonal communication skills to interpret and identify customer needs or concerns
• Demonstrated record of excellent attendance, flexibility and dependability
• Excellent organizational skills
• Basic computer skills

Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience

Nice to Have

• One year of experience in an ED, clinic, or other health care settings

Skills

* Required skills