Patient Service Representative

About This Role

Provide essential support to the organization by handling daily activities like patient registration, scheduling, and referrals, ensuring quality patient services through established policies and procedures.

Responsibilities

• Answer telephones, respond to inquiries, and direct callers or initiate triage slips
• Greet and direct patients, salespeople, and visitors with courtesy and discretion
• Manage calls and address patient requests and complaints effectively
• Read, comprehend, and apply knowledge about insurance co-pays, deductibles, and related information
• Detect and correct errors, complete forms, obtain needed information, and maintain logs and files
• Register patients and verify accurate and up-to-date patient records in CPS
• Accurately enter confidential personal health and financial information into CPS and verify insurance
• Manage files, initiate and reply to record requests, and handle document scanning/faxing/emailing while complying with privacy laws
• Work walk-in patients into the schedule
• Collect and apply patient payments, adjustments, and reconcile daily cash reports
• Comply with federal and local patient privacy laws
• Verify patient and/or guardian identification
• Assist in coverage for other areas and perform other tasks as needed

Requirements

• High school diploma, G.E.D. or equivalent
• One year of customer service experience
• Ability to deliver exceptional customer service
• Skilled at working with diverse patient populations
• Analytical and critical thinking skills
• Data entry skills with accuracy

Qualifications

• High school, G.E.D. or equivalent
• 1 year of customer service experience

Nice to Have

• Experience in a medical office
• Experience with Electronic Medical Records Systems

Skills

* Required skills