Patient Representative

About This Role

Serve as a Patient Representative responsible for greeting patients, verifying and updating their information, scheduling appointments, and handling payments within a patient care facility. This role acts as a primary liaison between patients and clinical support staff.

Responsibilities

• Maintain strictest confidentiality of patient information
• Greet patients in a prompt, courteous, and helpful manner
• Verify and update demographic and insurance information upon patient check-in
• Assist patients with ambulatory difficulties
• Collect payments and accurately enter charges into the computer system
• Register new patients and verify all patient addresses, telephone numbers, and insurance information
• Answer telephone, screen calls, take messages, and convey information to appropriate parties
• Maintain a neat and orderly work and reception area
• Advise Practice Manager of problems and concerns in the Front Office and assist in problem solving
• Determine and input daily balance of charges and receipts as assigned

Requirements

• High school education or equivalent
• Knowledge of front office procedures
• Knowledge in operation of medical office technology systems
• Excellent grammar and spelling skills
• Previous typing or data entry at 40 wpm experience

Qualifications

• High school education or equivalent
• 2 years in a front office using medical management software; typing or data entry at 40 wpm experience

Nice to Have

• Working knowledge of medical terminology and coding
• Previous two years in a front office using medical management software

Skills

* Required skills

Benefits