Patient Experience Representative - Pulmonary

About This Role

This role provides administrative support within the pulmonary team, focusing on coordinating patient services and ensuring an optimal patient experience by managing appointments, checking in/out, and handling clerical duties at Boston Children's Hospital.

Responsibilities

• Provide positive and effective customer service that supports unit operations
• Collaborate with referring providers and practices
• Obtain required authorizations to compile patient and staff schedules
• Schedule patients and support patient encounters
• Greet and direct patients, families, and visitors
• Monitor daily schedule and coordinate flow with clinicians/supervisors
• Reconcile payments and prepare deposits, providing record of transactions in Hospital systems
• Facilitate and direct communication with Financial Counseling
• Record and forward messages, triage calls for urgent information or services, initiate calls for emergency services
• Provide routine clerical support as needed

Requirements

• High school level of education
• Ability to communicate effectively both orally and in writing
• Ability to provide empathy in difficult interpersonal situations
• Ability to work with diverse internal and external constituencies

Qualifications

• A high school level of education, bachelor’s degree preferred
• Prior customer service or administrative experience preferred

Nice to Have

• Bachelor's degree
• Prior customer service experience
• Prior administrative experience

Benefits