Patient Engagement Representative

About This Role

This role supports pharmacists in delivering comprehensive medication management services in a call center by conducting patient outreach, articulating clinical services, and performing data entry and documentation.

Responsibilities

• Conducts outreach to qualified patients in a confidential manner with strict adherence to policies and procedures
• Articulates clinical services effectively, leading to patient engagement and program participation
• Performs data entry and complete written documentation of calls
• Maintains department productivity levels for customer satisfaction and performance goals
• Communicates positively and professionally with patients, providers, and team members
• Handle inbound and outbound calls via an auto-dialer system
• Completes administrative duties to include processing mail and faxes
• Performs other projects, work, and activities as assigned to ensure continuous service to our patients and clients

Requirements

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age or Older
• 2+ years of Customer Service experience
• Ability to work an 8-hour shift schedule of 10:30am - 7:00pm CST CT, Monday - Friday (with potential overtime or weekends)
• Ability to keep all company sensitive documents secure
• Dedicated work area established that is separated from other living areas and provides information privacy
• UnitedHealth Group approved high-speed internet connection

Qualifications

• High School Diploma / GED OR equivalent work experience
• 2+ years of Customer Service experience

Nice to Have

• 2+ years of call center experience
• Sales experience
• Knowledge of Microsoft Word (modifying documents)
• Knowledge of Microsoft Excel (ability to modify and maintain spreadsheets)
• Bilingual fluency in English and Spanish

Skills

* Required skills

Benefits