Patient Access Representative/Certified Medical Assistant

About This Role

This role involves performing a dual function within a clinic setting, handling both appointment scheduling as a Patient Access Representative and direct patient care duties as a Certified Medical Assistant under the supervision of a healthcare provider. The position requires ensuring excellent customer service and efficient patient flow.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members
• Ensure all required patient forms are completed and other paperwork/documents are gathered and accurate
• Efficiently input patient/guarantor demographic and financial information
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due
• Perform vital signs and other screenings, obtaining height, weight, allergy and medication history, and other assessments
• Prepare patient for exam, explaining any procedures before they are performed and answering patient questions
• Schedule and reschedule patient appointments by phone or in person
• Transfer patients to appropriate departments for scheduling and update necessary information
• Adapt behavior to the specific patient population, including respect for privacy and communication style

Requirements

• High school diploma or equivalent
• Basic Life Support (BLS) certification from the American Heart Association
• Computer skills and dexterity required for data entry and retrieval of patient information
• Proficiency with Windows-style applications and keyboard
• Effective verbal and written communication skills
• Ability to present information clearly and professionally
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations

Qualifications

• High school diploma or equivalent

Nice to Have

• Completion of a Medical Assistant training program
• Related experience in a clinic or medical office setting

Skills

* Required skills

Certifications