Patient Access Representative

About This Role

As a Patient Access Representative, you will provide extraordinary customer service to patients at the Wound Healing Center, serving as the first point of contact for in-person registration, scheduling, and phone interactions to facilitate access to care.

Responsibilities

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients about documents and capture necessary signatures
• Establish and assign financial responsibility, assisting with arrangements according to policies
• Collect co-payments, pre-payments, and payments on account balances
• Work through registration work queues to resolve errors or denied insurance claims
• Coordinate and schedule appointments with nursing team and providers to meet patient needs
• Obtain and coordinate referrals, and conduct pre-authorizations
• Arrange interpreter services
• Check patients in and out
• Operate multi-line phone

Requirements

• Customer service skills

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Six months' customer service experience desired.

Nice to Have

• One year of work experience, preferably in a medical office setting
• Medical terminology helpful
• BLS for certain locations and/or settings

Benefits