Patient Access Representative

About This Role

This role involves collecting patient demographic, insurance, and financial information for outpatient services and inpatient admissions. It requires verifying benefits, obtaining authorizations, and collecting co-pays or deductibles to efficiently expedite the admitting process, while providing a positive first impression of the facility.

Responsibilities

• Ensure all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner
• Distribute and explain forms, documents, and educational handouts to patients and families
• Verify insurance benefits and obtain precertification/authorization as necessary
• Determine and accept required payments (e.g., co-pays, deductibles) or refer to financial counseling as appropriate
• Communicate professionally in-person and by phone; provide clear instructions and excellent customer service
• Protect patient privacy and confidentiality in all registration activities
• Participate in performance improvement and required education
• Work alternate shifts/areas as needed to support department operations

Requirements

• Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment
• Rapid learning and navigation of multiple software systems
• Effective English communication (read, write, speak, and understand)
• Ability to complete the Skills Competency Checklist within 90 days of hire

Qualifications

• High School diploma preferred

Benefits