Patient Access Representative

About This Role

This role is responsible for performing daily patient access functions including scheduling, insurance verification, and registration, serving as a liaison between patients, staff, physicians, and insurance providers. The position ensures accurate data entry for financial clearance activities and resolves relevant questions and issues.

Responsibilities

• Perform multiple patient access functions including scheduling, insurance verification, and registration
• Serve as the primary point of contact and liaison for routine matters between patients, staff, physicians, and insurance providers
• Resolve questions and issues related to the scope of the department
• Obtain and enter accurate scheduling, insurance, and registration data into operational systems
• Initiate financial clearance activities
• Communicate to resolve patient access and quality service matters
• Ensure patient information is conveyed appropriately while complying with patient confidentiality and HIPAA regulations
• Accurately record information for registration, scheduling, and insurance verification to meet financial objectives
• Conduct front-end revenue cycle duties such as collecting payments and educating patients on billing processes

Requirements

• High School diploma or equivalent education
• 3 years of experience in a healthcare environment including registration, scheduling, insurance verification, and/or business office
• Sufficient proficiency in speaking, reading, and writing the English language
• Ability to effectively communicate with patients, physicians, family members and co-workers
• Knowledge of basic registration/access functions and insurance procedures
• Basic understanding of medical terminology and diagnosis/procedural codes
• Proficient computer skills and ability to learn and navigate multiple software programs

Qualifications

• High School diploma or equivalent education
• Three years of experience in a healthcare environment, including registration, scheduling, insurance verification, and/or business office