Patient Access Representative

About This Role

As a Patient Access Representative, you will be the primary point of contact for patients, providing excellent customer service and creating a welcoming environment. This role involves managing patient registration, scheduling appointments, and handling financial arrangements within the Sheldon Clinic.

Responsibilities

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients about necessary documents and capture signatures
• Establish and assign financial responsibility for services
• Collect co-payments, pre-payments, and payments on account balances
• Coordinate and schedule appointments with nursing teams and providers
• Obtain and coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in and out
• Operate a multi-line phone system

Requirements

• Customer service skills

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful
• One year of work experience, preferably in a medical office setting. Six months' customer service experience desired.

Nice to Have

• One year of work experience in a medical office setting
• Medical terminology knowledge

Benefits